Return PolicyReturn Policy
Get the best out of all our online offers! We at Artsi Patsy only ensure your 100% satisfaction and happiness. If our items don't meet your needs, we have a return policy for up to 30 days, no questions asked.
Refund requests should meet these conditions to be approved: Complete, in the same packaging, unused, same condition as how you received it with all tags all intact. To avoid a hassle and long process, we advise you to submit your proof of purchase or receipt to complete your return.
Please do note not to send the items back to the manufacturer. Kindly take note that the buyer will be the one to bear all shipping costs and proper tracking number for the parcel. If you fail to give the proper tracking number, We shall not be responsible for any parcel missing.
Do take note that we consider some items as non-returnable/non-refundable. If items are:
- Purchased through other retailers
- Incorrectly purchased
- In good condition
- For another purchaser that were delivered to you incorrectly or
- Damaged through customer’s mishandling.
Refunds/returns are allowed if your request is received within 30 days from delivery.
You may send us an email with proof (attached pictures/videos) to firstname.lastname@example.org if you receive a damaged item due to transit. Proof of damage via videos/images is required for us to be able to assess damage accordingly. We will provide you with the relevant options available for you. Most of the time, we will provide you with a replacement of the damaged product/s.
We will send you an email notification and the status of your refund through email once we receive and inspect your return.
Credit will automatically be applied to your credit card or your original method of payment if your refund is approved. Depending on your payment merchant, processing time might differ.
Late or Missing Refund
If you haven’t received a refund after a week, please do follow up with your credit card company. Do also ask them if there is a processing time before a refund is issued. If you have